Privacy Policy

Updated December 19, 2023

We respect your privacy and are firmly committed to keeping any information we obtain from or about you secure. This Privacy Policy describes our practices regarding Personal Information we collect from or about you when you use our website, applications, and services (collectively, 'Services'). This Privacy Policy does not apply to content we process on behalf of our business customers, such as our API. Our use of such data is governed by our agreements with customers covering access to and use of those offerings.

1. Personal Information We Collect

We collect personal information related to you ('Personal Information') as follows:

Personal information you provide:

We collect personal information if you create an account to use our Services or communicate with us in the following ways:

  • Account information: When you create an account with us, we collect information associated with your account, including your name, account credential information, payment card information, or transaction history (collectively, 'Account Information').
  • User Content: When you use our Services, we collect personal information included in the input, file uploads, or other materials provided to our Services ('Content').
  • Communication Information: If you communicate with us, we collect your name, contact information, and the content of any messages you send ('Communication Information').
  • Social Media Information: We have pages on social media sites or networks such as Instagram, Facebook, Medium, Twitter, YouTube, and LinkedIn. When you interact with our social media pages, we collect personal information you choose to provide us, such as your contact details (collectively, 'Social Information'). In addition, the companies that host these pages provide us with other aggregated information and analytics about our social media activity.
  • Other information you provide: We collect additional information you may provide us when you participate.

Automatically collected data:

  • Log Data: Information your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with the Services.
  • Usage Data: We may automatically collect information about your use of the Services, such as the types of content you view or interact with, the features you use, and the actions you take. This may include your time zone, country, dates and times you access the service from a computer or mobile device, and your computer connection.
  • Device Information: Includes the device name, operating system, device identifiers, and the browser you are using. The information collected may depend on the type of device you use and its settings.
  • Cookies: We use cookies to operate and manage our Services and improve your experience. A 'cookie' is information sent to your browser by a website you visit. You can set your browser to accept all cookies, reject all of them, or receive a notification each time a cookie is offered so you can decide whether to accept it. However, rejecting a cookie may, in some cases, prevent you from using a website or negatively affect its display or functionality. For more details about cookies, visit 'All About Cookies'.
  • Analytics: We may use various online analytics products that use cookies to help us analyze the use of our Services.
  • Uploaded File Privacy: Our AI service uses the files you upload to provide more accurate and personalized responses. Any file you upload will be processed with the utmost care and security. We do not share or sell your information to third parties. Uploaded files are only used to improve the accuracy of our responses and are not used for any other purpose. Files are stored securely and deleted from our servers after a specific period, unless otherwise specified in our data retention policy.

2. How We Use Personal Information

We may use personal information for the following purposes:

  • To provide, administer, maintain, and/or analyze the Services;
  • To improve our Services and conduct research;
  • To communicate with you; including sending you information about our Services and events;
  • To develop new programs and services;
  • To prevent fraud, criminal activity, or misuse of our Services and to protect the security of our IT systems, architecture, and networks;
  • To carry out business transactions;
  • To comply with legal obligations and legal processes and to protect our rights, privacy, security, or property, and/or those of our affiliates, you, or other third parties.

Aggregated or De-identified Information: We may aggregate or de-identify personal information so that it can no longer be used to identify you, and use such information to analyze the effectiveness of our Services, improve and add features to our Services, conduct research, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information, such as general user statistics, with third parties, publish such aggregated information, or make it generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in an anonymous or de-identified manner and will not attempt to re-identify the information, unless required by law.

As noted above, we may use the Content you provide us to improve our Services, for example, to train the models that power Ruvic AI. Please read our instructions on how you can opt out of having your Content used to train our models.

3. Disclosure of Personal Information

In certain circumstances, we may disclose your personal information to third parties without prior notice, unless required by law:

  • Vendors and Service Providers: To help us meet business operations needs and perform certain services and functions, we may provide personal information to vendors and service providers, including hosting providers, customer service services, cloud services, email communication software, web analytics services, and other information technology providers, among others. In accordance with our instructions, these parties will access, process, or store Personal Information solely in the performance of their duties for us.
  • Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a 'Transaction'), your personal information and other information may be disclosed in the due diligence process with counterparties and others who assist with the Transaction, and transferred to a successor or affiliate as part of that Transaction along with other assets.
  • Legal Requirements: We may share your personal information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties (i) if required to do so by law or if we believe in good faith that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.
  • Affiliates: We may disclose personal information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with Ruvic AI. Our affiliates may use the personal information we share in a manner consistent with this Privacy Policy.
  • Business Account Administrators: When you join a business or enterprise account with Ruvic AI, the administrators of that account may access and control your Ruvic AI account. Additionally, if you create an account using an email address belonging to your employer or another organization, we may share the fact that you have a Ruvic AI account and certain account information, such as your email address, with your employer or organization.
  • Other users and third parties with whom you share information: Certain features allow you to display or share information with other users or third parties. For example, you can share Ruvic AI conversations with other users via shared links or send information to third-party applications through custom actions. Make sure you trust any user or third party with whom you share information.

4. Your Rights

Depending on location, individuals may have certain legal rights regarding their Personal Information. For example, you may have the right to:

  • Access your personal information and information related to how it is processed.
  • Delete your personal information from our records.
  • Rectify or update your Personal Information.
  • Transfer your Personal Information to a third party (right to data portability).
  • Restrict the way we process your personal information.
  • Withdraw your consent, where we rely on consent as the legal basis for processing, at any time.
  • Object to how we process your personal information.
  • Lodge a complaint with your local data protection authority.

You may exercise some of these rights through your Ruvic AI account. If you are unable to exercise your rights through your account, please submit your request via privacy.RobinIA.com.

A note on accuracy: Services like Ruvic AI generate responses by reading a user's request and, in response, predict the most likely words to appear next. In some cases, the most likely words to appear next may not be the most accurate in terms of facts. For this reason, you should not rely on the objective accuracy of our model's outputs. If you notice that Ruvic AI's output contains objectively inaccurate information about you and you would like us to correct the inaccuracy, you may submit a correction request via privacy.RobinIA.com. Given the technical complexity of how our models operate, we may not be able to correct the inaccuracy in all cases. In those cases, you may request that we delete your personal information from Ruvic AI's outputs by completing this form.

5. Additional State-Specific Disclosures in the United States

The following table provides additional information about the categories of personal information we collect and how we disclose that information.

Category of personal information Disclosure of personal information
Identificadores, such as your name, contact details, IP address, and other device identifiers We may disclose this information to our affiliates, vendors, and service providers to process it in accordance with our instructions; to authorities and other third parties for the legal reasons described above; to parties involved in transactions; to corporate administrators of business or team accounts; and to other users and third parties with whom you choose to share it.
Commercial Information, such as your transaction history We may disclose this information to our affiliates, vendors, and service providers to process it in accordance with our instructions; to authorities and other third parties for the legal reasons described above; to parties involved in transactions; and to corporate administrators of business or team accounts.
Network Activity Information, such as content and interactions with our services We may disclose this information to our affiliates, vendors, and service providers to process it in accordance with our instructions; to authorities and other third parties for the legal reasons described above; to parties involved in transactions; and to other users and third parties with whom you choose to share it.
Geolocation Data We may disclose this information to our affiliates, vendors, and service providers to process it in accordance with our instructions; to authorities and other third parties for the legal reasons described above; and to parties involved in transactions.
Login Credentials from your account and payment card information (Sensitive Personal Information) We disclose this information to our affiliates, vendors, and service providers, law enforcement authorities, and parties involved in transactions.

6. Children

Our Service is not directed at children under the age of 13. Ruvic AI does not intentionally collect personal information from children under 13. If you have reason to believe that a child under 13 has provided personal information to Ruvic AI through the Service, please email us. We will investigate any notification and, if appropriate, delete the personal information from our systems. If you are 13 or older but under 18, you must have the permission of your parents or guardians to use our services.

7. Links to Other Websites

The Service may contain links to other websites that Ruvic AI does not operate or control, including social media services ('Third-Party Sites'). The information you share with Third-Party Sites will be governed by the specific privacy policies and terms of service of those Third-Party Sites, not by this Privacy Policy. By providing these links, we do not imply that we endorse or have reviewed these sites. Please contact Third-Party Sites directly for information about their privacy practices and policies.

Security and Retention

We implement commercially reasonable technical, administrative, and organizational measures to protect personal information, both online and offline, against unauthorized loss, misuse, access, disclosure, alteration, or destruction. However, no Internet or email transmission is completely secure or error-free. In particular, email sent to or from us may not be secure. Therefore, you should take care when deciding what information to send us through the Service or by email. Additionally, we are not responsible for the circumvention of any privacy settings or security measures contained in the Service or on third-party websites. We will only retain your personal information for as long as necessary to provide you with our Service or for other legitimate business purposes, such as resolving disputes, security reasons, or complying with our legal obligations. The period for which we retain personal information will depend on several factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purposes for processing the information, and any legal requirements.

8. International Users

By using our Service, you understand and acknowledge that your personal information will be processed and stored in our facilities and servers in the United States and may be disclosed to our service providers and affiliates in other jurisdictions.

9. Legal Basis for Processing

PERFORMANCE OF A CONTRACT WITH YOU WHEN WE PROVIDE AND MAINTAIN OUR SERVICES. WHEN WE PROCESS ACCOUNT INFORMATION, CONTENT, AND TECHNICAL INFORMATION SOLELY TO PROVIDE YOU WITH OUR SERVICES, THIS INFORMATION IS NECESSARY TO DELIVER OUR SERVICES. IF YOU DO NOT PROVIDE THIS INFORMATION, WE MAY NOT BE ABLE TO PROVIDE OUR SERVICES.
OUR LEGITIMATE INTERESTS IN PROTECTING OUR SERVICES AGAINST ABUSE, FRAUD, OR SECURITY RISKS, OR IN DEVELOPING, IMPROVING, OR PROMOTING OUR SERVICES, INCLUDING WHEN WE TRAIN OUR MODELS. THIS MAY INVOLVE PROCESSING ACCOUNT INFORMATION, CONTENT, SOCIAL INFORMATION, AND TECHNICAL INFORMATION. PLEASE READ OUR INSTRUCTIONS ON HOW YOU CAN OPT OUT OF HAVING YOUR INFORMATION USED TO TRAIN OUR MODELS.
YOUR CONSENT WHEN WE REQUEST YOUR CONSENT TO PROCESS YOUR PERSONAL INFORMATION FOR A SPECIFIC PURPOSE THAT WE COMMUNICATE TO YOU. YOU HAVE THE RIGHT TO WITHDRAW YOUR CONSENT AT ANY TIME.
COMPLIANCE WITH OUR LEGAL OBLIGATIONS WHEN WE USE YOUR PERSONAL INFORMATION TO COMPLY WITH APPLICABLE LAW OR WHEN WE PROTECT OUR RIGHTS, SECURITY, AND PROPERTY OR THOSE OF OUR AFFILIATES, USERS, OR THIRD PARTIES.

Data Transfers: When necessary, we will use appropriate safeguards to transfer personal information outside certain countries. We will only transfer personal information in accordance with a legally valid transfer mechanism.

Data Protection Officer: You may contact our Data Protection Officer for matters related to the processing of personal information.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless applicable law requires another type of notice.

11. How to Contact Us

Please contact support if you have any questions or concerns that have not yet been addressed in this Privacy Policy.