Your call center doesn't need more extensions. It needs an agent that . understands..
IVR conversacional con agentes de voz IA que contestan, comprenden la intención y resuelven, sobre tu telefonía actual o con telefonía 100% provista por Ruvic.
No more "press 1, press 2" menus. The call comes in, a voice agent greets the caller, understands what they need in natural language, and resolves it or routes it to the right person. No extensions, with real actions on your systems and end-to-end auditability.
Ruvic · Voice Command Center
LIVE
- 78%
Calls resolved without human intervention
Patterns detected in Ruvic AI implementations - 0 menús
The customer speaks, no dialing extensions
Natural conversational experience - <800ms
Voice response latency
Fluid conversation, no interruptions - <2 sem
From your existing telephony to the first live number
Average activation time
From call to action, no extensions, no waiting..
Ruvic opera el ciclo completo de la llamada: contesta, entiende, valida contra tus fuentes oficiales, resuelve o enruta, todo orquestado por agentes de voz IA. Tú lo configuras desde un portal web, sin tocar código.
Conecta tu telefonía, o deja que Ruvic la provea
Integra Ruvic desde el portal: tu central o solución de IVR existente vía troncal SIP estándar, o un número directo (DID) con tu proveedor de Voz IP. ¿Aún no tienes telefonía, o quieres delegar su mantenimiento? Ruvic también te provee el número y el servicio completo en la nube, sin infraestructura propia.
Configure your AI voice agents
Desde la misma interfaz creas la cabecera del IVR: el agente que contesta cada llamada. Defines su personalidad, su nombre y su tono, y exactamente qué información debe manejar. Eliges su voz entre más de 20 opciones: femeninas, masculinas y mixtas.
The agent understands and routes
Apenas entra la llamada, el agente saluda, escucha en lenguaje natural y comprende la intención de inmediato, sin que el cliente marque ninguna extensión. Decide a dónde llevar la llamada: a una persona con su cliente de Voz IP o a otro agente IA especializado.
Resolves with real tools
Voice agents don't just talk: they take action. With the tools you configure, they query your systems, schedule appointments, create tickets, send emails, and close the case within the same call. Every decision is logged and auditable.
An IVR that converses, decide y ejecuta.
No es un contestador con opciones grabadas. Es una capa de orquestación de voz que conecta agentes IA con tu telefonía y tus sistemas reales, y resuelve el flujo completo de la llamada.
Conversational IVR front line
El agente que contesta entiende lenguaje natural desde el primer segundo. El cliente dice qué necesita y Ruvic lo lleva exactamente a donde debe llegar: persona o agente IA.
20+ voices to choose from
Highly natural female, male, and mixed voices. Choose the one that represents your brand and define the agent's personality: name, tone, and style.
Extension-free routing
Ruvic decides in real time who to transfer to: a human agent via their VoIP client, another AI agent, or resolves directly. No more menus that age poorly.
Tools that take action
Voice agents connect to the outside world: they schedule appointments, send emails, create tickets, query your CRM/ERP, and trigger multiple actions at once within a single call.
Connects to your existing telephony
Via SIP trunk to your PBX, or direct to a DID with your VoIP provider. Vendor-agnostic: we work with what you already have.
Validation and traceability
Every response is checked against your official sources before it's given. What can't be verified gets escalated. And every call is logged end to end.
Úsalo sobre tu telefonía… o deja que Ruvic la provea.
Tres formas de arrancar, según lo que tengas: sobre tu central actual, con un número de tu proveedor, o con un IVR 100% gestionado por Ruvic, sin comprar ni mantener infraestructura. Activación rápida en los tres casos.
Sobre tu central / IVR
Mantienes tu infraestructura; nosotros le ponemos la inteligencia.
- Any IVR solution on the market (90%+ compatibility)
- PBXs and telephone systems via SIP trunk
- Session Border Controllers (SBC)
- Canales troncales estándar SIP / PJSIP
Número directo (DID)
Con tu proveedor de Voz IP, sin hardware adicional.
- Direct connection with VoIP providers
- Canal virtual y DID, sin equipo en sitio
- Setup and routing from the same portal
- Local and geographic numbers
Virtual IVR · Ruvic provee todo
¿No tienes central, o prefieres delegar todo el mantenimiento? Ruvic pone el número, la telefonía y la operación.
- Número y telefonía en la nube, sin infraestructura propia
- Cero hardware y cero mantenimiento de PBX
- Operación gestionada por Ruvic de punta a punta
- Presupuesto predecible: pagas el servicio, no los fierros
Si tu solución habla SIP, Ruvic se conecta sin migrar nada de lo que ya tienes. Y si no tienes telefonía (o quieres dejar de mantenerla) operamos el servicio completo por ti con telefonía en la nube. Tú decides cuánto delegar y cuánto ahorrar en infraestructura.
Conéctate o delégalo 100% · Activación rápidaThe call doesn't end in a response. It ends in an action..
Configure tools so your voice agents do the complete job. Some flows Ruvic resolves today within the same call:
Appointment scheduling
Consulta disponibilidad en tu calendario, reserva la cita, envía la confirmación por correo y dispara un recordatorio por SMS o WhatsApp, todo en una interacción.
Support and help desk
Creates the ticket in your ITSM, routes it to the correct group, sends the case number to the customer, and, if applicable, schedules the technical visit and notifies the technician on duty.
Real-time order status
El agente consulta tu ERP o CRM durante la llamada y entrega el estado real del pedido, saldo o trámite, con datos verificados, no inventados.
Confirm and reschedule appointments
Automated reminder, confirmation or rescheduling by voice, calendar update, and notification to the responsible team.
Lead qualification
Answers, qualifies the prospect with key questions, creates the opportunity in your CRM, and schedules follow-up with the right sales rep.
Collections and payment agreements
Negotiates and records a payment promise, generates the reference or payment link, sends it by email/WhatsApp, and logs it in the CRM.
Everything is configured from a portal. No code, no IT..
Your team builds and adjusts the IVR without relying on development. From the web portal you define:
La conexión con tu telefonía y tus sistemas: el puente con el mundo exterior.
The agent that answers and how many specialized voice agents you need.
Voice, name, tone, and conversation style for each agent.
What information each agent handles and how it should respond.
Las acciones que cada agente puede ejecutar durante la llamada.
When to resolve, when to hand off to another AI agent, and when to transfer to a person.
Ruvic vs. traditional IVR are the same..
| Capacity | Ruvic Smart IVR | Traditional IVR |
|---|---|---|
| Natural language understanding | ✓ | ✗ (tones/menus only) |
| No extensions or "press 1, press 2" | ✓ | ✗ |
| Dynamic intent-based routing | ✓ | ✗ (fixed tree) |
| Executes real actions (scheduling, tickets, emails) | ✓ | ✗ |
| 20+ voices and configurable personality | ✓ | ✗ (locuciones grabadas) |
| Universal SIP and DID connectivity | Agnostic | Limited |
| Opción 100% servicio, sin infraestructura (Virtual IVR · Ruvic provee todo) | ✓ Incluido | ✗ (requiere infraestructura propia) |
| Validation against official sources | ✓ | ✗ |
| Traceability and audit of every call | ✓ | Partial |
| No-code configuration from portal | ✓ | ✗ |
El IVR tradicional enruta. El IVR Inteligente de Ruvic entiende, decide y ejecuta sobre tu misma telefonía.
Everything you need to know before you start..
Do I need to change my phone system?
No. Ruvic connects to your existing PBX or IVR solution via a standard SIP trunk, or directly to a DID with your VoIP provider. No migration required.
Does the customer notice they're talking to an AI?
The conversation feels natural, with high-quality voices and latency under 800ms. The agent identifies itself according to your policies and can transfer to a person at any time.
What happens if the agent doesn't know the answer?
Every response is validated against your official sources. What can't be verified isn't made up: it gets escalated to a human agent with the full context of the call.
Can I have multiple voice agents?
Yes. You configure a front-line agent that receives all calls, plus as many specialized agents as you need. Routing between them happens automatically based on intent.
What actions can an agent execute?
Las que configures como herramientas: agendar en calendarios, enviar correos, crear tickets, consultar tu CRM/ERP, generar links de pago y más, varias a la vez.
How long until it's up and running?
Under 2 weeks on average, from your existing telephony to the first live number.
How is sensitive data handled?
Encryption in transit and at rest, automatic masking of sensitive data, and complete traceability. We comply with Habeas Data, PCI-DSS, and HIPAA as applicable by region.
Let your IVR answer, understand, and resolve..
Book a personalized demo and we'll show you an AI voice agent handling your own flow, connected to your telephony and your systems.