Diseña y automatiza procesos completos de tu negocio, without writing code.
Workflows es la interfaz de diseño del motor de Ruvic: el lienzo sin código donde defines qué dispara cada proceso, qué pasos lo componen, qué reglas aplican y dónde entra una persona. El motor ejecuta; aquí lo diseñas tú, sin esperar a desarrollo.
It's not a loose-task automator. It's the layer where you design the complete process and the engine executes it.
Ruvic's engine coordinates agents and models. Workflows is where you decide how they combine: what triggers them, in what order they act, what rules apply, and where a person steps in. All in a visual canvas your operations team edits without relying on development.
Visual canvas, no code
Drag triggers, steps, conditions, and actions onto a canvas. What used to be a development project is now an hour of your operations team's time. Every change is ready without waiting for the next sprint.
You compose; the engine executes
Cada paso del lienzo invoca a los agentes del motor: clasificar, validar, redactar, decidir. Tú defines la secuencia; el motor elige el modelo óptimo y la corre. No programas la inteligencia: la compones visualmente.
Triggered by real events
An inbound call, a WhatsApp message, an email, a change in the CRM, an incoming document, a webhook, or a scheduled time. The process starts only when the event you defined occurs.
Control and validation by design
Branch based on rules, validate every output against your authoritative sources, and bring in a person at the exact point that matters. What can't be verified doesn't move forward, and critical steps always have a human who approves.
Workflows isn't coded: it's drawn.
Del primer borrador en el lienzo a un proceso corriendo en producción, sin pasar por un sprint de desarrollo. Quien conoce el proceso lo construye, y el motor se encarga de ejecutarlo.
Drag and connect
Place blocks on the canvas and link them in the order of the process. The flow takes visual shape, without a single line of code.
Link your systems
Connect your CRM, ERP, database, WhatsApp, email, or your API. The workflow operates on what you already have, no migration required.
Define the rules
Set conditions, branches, validations, and the points where a person approves. Your business policy, made into a flow.
Run in sandbox
Run the flow with test data and see every step before touching production. Adjust until it behaves as expected.
To production in one click
Publish the version and the engine starts executing it on every trigger. With versioning and rollback if anything changes.
Adjust without development
When the process changes, operations edits the flow and republishes. No tickets, no waiting for the next release.
Los nodos con los que armas cualquier proceso.
Un workflow se compone arrastrando bloques al lienzo y conectándolos. Estos son los tipos de nodo disponibles desde el primer día, combinables sin límite y extensibles vía API para integraciones a medida.
Triggers
Define when the flow starts: an inbound channel, an event in your systems, a webhook, or a schedule. A workflow can have multiple triggers.
events · channels · cronAI agent steps
Each step invokes an engine agent to classify, draft, extract, summarize, or decide. The workflow selects the optimal model by task, cost, and latency.
multi-agent · multi-LLMConditional logic
Ramas, umbrales y excepciones. Si la deuda supera X, si el cliente es prioritario, si el documento no valida: cada condición lleva el flujo por un camino distinto.
if/else · switch · umbralesActions and integrations
Write to the CRM, issue an invoice, send a WhatsApp message, create a ticket, call your API. Native connectors to the tools you already pay for, no migration required.
CRM · ERP · API · messagingHuman approval
The human-in-the-loop step pauses the flow and requests approval from the designated person or role, with full context in view. Approve, reject, or edit before executing.
HITL · roles · escalationWaits, retries, and sub-flows
Pause until a date or event, retry on errors with backoff, group steps into reusable sub-flows, and chain workflows together.
delays · retries · subflowsProcesos completos que un workflow ejecuta end to end.
Every flow operates on your systems and your rules. Ruvic doesn't improvise: it executes the process your team designed, escalates to a human when appropriate, and logs every step with complete traceability.
Detecta la mora, contacta al cliente y cierra el pago, sin que un humano levante el teléfono.
"Our 1-to-30-day receivables keep piling up. The team prioritizes the big debts, and no one works the early ones in time."
The workflow triggers when an account enters early delinquency. It identifies the debtor, validates the debt against your system, reaches out by voice or WhatsApp, offers options, and sends the payment link live. It logs the outcome in the CRM and escalates to a human agent only when there's a dispute or a broken commitment.
From form to active customer, with documents read and validated on their own.
"Onboarding a customer goes through three departments, one email, and two manual validations. It takes days and falls apart halfway through."
El workflow toma la solicitud, usa IDP Documental para leer cédula, RUT o contrato, valida los datos contra tus reglas y listas, crea el registro en el CRM y notifica al área comercial. Si un documento no valida, pausa y pide corrección al cliente, sin perder el caso.
Recibe, resuelve en primer contacto o escala, con el ticket creado antes de que el agente lo toque.
"Our agents spend more time documenting and classifying than resolving. Tickets arrive incomplete, and the customer repeats their issue three times."
The workflow handles the inbound channel, identifies intent, and resolves common cases: status checks, FAQs, step-by-step guides. What requires human intervention arrives pre-filled, classified, prioritized, and with full context. Less filtering, less repetition, faster resolution on both paths.
Lo que cambia cuando el proceso vive en un workflow.
Directional data from Ruvic implementations in Colombia and LATAM. The result in your operation depends on the process, interaction volume, and degree of integration with your systems.
From process mapping to first flow in production
Average time between the process design session and the first workflow operating on real business cases.
Development sprints to adjust a flow
Operations edits triggers, rules, and steps on the canvas. Process changes no longer depend on the technical team's backlog.
Executions are fully logged
Every run logs what triggered it, what each step decided, what model was used, and where a human intervened. Auditable end to end.
Lo que tu equipo de TI y de riesgo necesita saber.
A workflow isn't a black box. Every flow is versioned, auditable, and role-governed. Here's what happens beneath the canvas.
Versioning and rollback
Per-flow history · 1-clickEvery change to a workflow generates a version. You compare, restore a previous version, and know who changed what and when. Nothing gets published without leaving a trace.
Execution traceability
Per-run log · step by stepEvery run leaves a record of its trigger, each step's decisions, the model used, inputs and outputs, and human intervention points. Complete audit trail per case.
Roles and permissions
RBAC · by flow and by actionDefine quién diseña, quién publica y quién aprueba. Las acciones sensibles (emitir, pagar, dar de alta) exigen el rol correcto antes de ejecutarse.
Error handling and retries
Backoff · queues · alertsIf an integration fails or a system doesn't respond, the workflow retries with backoff, queues the case, and alerts the responsible party. Nothing gets lost silently.
Test and production environments
Sandbox → ProductionDesign and test a flow in sandbox with test data before publishing it. Promote to production when behavior is as expected, no surprises.
Anti-hallucination validation
Verification against your sourcesCritical steps go through verification agents that check each output against your database, your rules, and your documents. What isn't validated doesn't move forward.
Multi-LLM engine per step
GPT · Claude · Gemini · DeepSeek · localEach step selects the optimal model based on cost, quality, or latency. Use your own license (BYOL) or a local model on private infrastructure for sensitive data.
Security and compliance
Habeas Data · cifrado · ISO 27001 en procesoSensitive data masking, encryption in transit and at rest, and operation as data processor under the applicable standards in each region. Configurable retention by policy.
Workflows de Ruvic frente a las herramientas que ya conoces.
Understanding what sets a Ruvic workflow apart starts with comparing it to the three most common categories: no-code automators, RPA, and traditional BPM platforms.
| Capacity | Workflows · Ruvic | No-code automators | RPA | Traditional BPM |
|---|---|---|---|---|
| Steps with AI agents and multi-model | Yes | Via plugin | No | No |
| Anti-hallucination validation | Yes | No | No | No |
| Human approval in the flow (HITL) | Yes | Limited | No | Yes |
| Native multichannel (voice, WhatsApp, email) | Yes | Just text | No | No |
| Editable by operations, no code required | Yes | Yes | Requires dev | No |
| Versioning, traceability, and RBAC | Yes | Basic | Partial | Yes |
| Operates on the core (not just the front end) | Yes | Partial | Yes | Yes |
| Time to first process in production | <3 weeks | Days | Months | Months+ |
Tú diseñas el proceso. El motor y sus capacidades lo ejecutan.
Un workflow conecta las demás capacidades del motor en un solo proceso: una llamada que lee un documento, valida en tu sistema y dispara una acción, sin que nadie las conecte a mano.
AI Voice
Inbound and outbound calls with natural voice. A trigger or workflow step that speaks, listens, and resolves.
Voice · TelephonyAI Operator
Conversational support on WhatsApp, web, and chat. The written channel that starts or continues a workflow.
WhatsApp · Web · ChatDocument IDP
Reads invoices, contracts, RFPs, and IDs. A workflow step that extracts data and validates it.
OCR · NLP · ValidationAI Engine
The central orchestrator: multi-agent, multi-LLM, and native connection to the core. Workflows is its design interface.
Orchestration · Multi-agentAutomatiza un proceso completo, no solo una tarea.
Solicita una demo y diseñamos contigo un workflow sobre uno de tus procesos reales: cobranza, onboarding, soporte o el que tu operación necesite. En menos de tres semanas, operando.