The clinical-administrative process, executed end to end.
La mayoría de soluciones para salud automatizan recordatorios. Ruvic ejecuta el proceso completo: confirma la cita, valida cobertura, cobra el copago, codifica el diagnóstico y deja todo registrado en tu HIS. Una sola plataforma, sin intervención humana a menos que tú lo definas.
Ruvic · Salud Command Center
LIVE
- 50–70h/month
Hours recovered from administrative staff
Time your staff redirects from operational calls to patient management and clinical work. - 85–95%
Effective outbound contact rate
Patients reached in confirmation campaigns, early collections, or adherence outreach. - 30–50%
Reduction in cost per interaction
Compared to equivalent human support in a clinical call center. - <3weeks
From diagnosis to first production use case.
Between mapping the clinical-administrative process and the first flow running against real patients.
La operación de salud corre sobre tareas que ningún sistema clínico resuelve.
Your HIS manages information, your calendar shows open slots, your biller issues the invoice. But between each system there are people answering phones, dictating notes, calling insurers, and chasing copays. That's where the margin gets lost.
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01 — No-shows
A 20–30% no-show rate that no SMS stops.
Automated reminders don't ask, don't reschedule, don't free up slots. You start the day with a calendar full of gaps.
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02 — Coding
From the doctor's note to ICD-10: 48 hours and three people.
The specialist dictates, someone transcribes, someone codes, someone validates. Billing falls a full week behind.
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03 — Collections
Copays and installments the call center never gets around to calling.
The team prioritizes the biggest balances. Early debt piles up and becomes uncollectible for lack of a timely call.
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04 — Authorizations
Every authorization: three calls and five days of waiting.
The patient gives up, the appointment gets canceled, and the team spends 30% of its time on paperwork that should be an API.
Five processes where Ruvic recovers time, revenue, and patients..
Cada caso opera sobre tu HIS, tu agenda y tus reglas clínicas. Ruvic no improvisa: ejecuta el flujo que tu equipo definió, escala al humano cuando corresponde (signos de alarma, decisión clínica, excepción administrativa) y registra cada interacción con trazabilidad completa.
Smart scheduling, confirmation, and rescheduling.
"We send SMS and WhatsApp reminders and half our patients don't respond. We start the day with a calendar full of gaps and the waitlist untouched."
Ruvic calls 24 and 4 hours before the appointment. It confirms with the patient, and if they can't attend, offers the next available slot live from your calendar. If they cancel, it frees the slot and triggers a campaign to the waitlist. For inbound, it takes scheduling calls, validates availability and affiliation rules, and creates the appointment directly in your HIS.
From the specialist's dictation to a billable code, with no manual data entry.
"The doctor records the note, one person transcribes it, another codes it, and altogether it takes us 48 hours. Billing falls a full week behind."
Ruvic escucha el dictado del especialista (presencial, en telemedicina o nota de voz), genera la transcripción estructurada con terminología clínica, sugiere el CIE-10 primario y secundarios según el cuadro clínico, y devuelve la historia lista para validación médica. Aplica igual a dictado patológico, radiológico y de procedimientos. Tiempo total: minutos, no días.
Calls, identifies the patient, and makes it easy to pay through their preferred channel.
"We have copay receivables the collections team never gets to. High-value debt gets prioritized, early debt piles up and becomes uncollectible."
Ruvic ejecuta campañas de cobranza temprana en salud: identifica al paciente, valida la deuda en tu sistema de facturación, ofrece opciones de pago (PSE, link en WhatsApp en vivo, plan diferido) y registra el cierre en tu ERP o CRM. Maneja objeciones típicas del sector («yo ya pagué», «no era para mí») con scripts auditables.
Validates coverage, prepares the request, and tracks status through to closing.
"Every insurer authorization takes three calls, two emails, and five days of waiting. The patient gives up or the appointment gets canceled."
Ruvic recibe la orden del médico, identifica al paciente y su plan, valida cobertura en el sistema de la aseguradora o EPS (vía API cuando existe, vía canal telefónico cuando no), prepara la documentación según el formato de cada pagador y persigue el estado hasta el cierre. El equipo administrativo solo interviene en excepciones marcadas.
Takes the call, identifies urgency, and routes to the right resource.
"Our line handles everything from 'when's my next appointment' to 'I have chest pain.' It all comes through the same number, and one person filters all of it."
Ruvic receives the call, identifies the patient, listens to the reason and classifies it: scheduled appointment, administrative consultation, alarm sign requiring immediate escalation to human clinical staffor treatment monitoring. For chronic patients, it runs medication reminders, measures adherence, and reports deviations to the medical team.
Lo que tu CIO, tu CMIO y tu DPO necesitan saber.
Operational and compliance specifications for Ruvic's engine as applied to healthcare. Available from the first use case, configurable per flow, and compatible with the clinical infrastructure your institution already runs.
Regulatory compliance
Compliance framework for the five markets where Ruvic operates. BAAs available under HIPAA. ISO 27001 in progress.
PHI / PII data handling
AES-256 at rest and TLS 1.3 in transit. Sensitive data masked in transcripts. Retention configurable by client policy.
HIS / EMR integration
Connects to hospital and electronic health record systems via interoperability standards or direct connectors. We don't replace your HIS, we integrate with it.
Multilingual clinical voice
Neural voices with natural regional accents and medical terminology recognition. Conversational latency < 800ms turn-to-turn.
Telephony and channels
Integrates with your existing PBX. Local numbers across LATAM. WhatsApp Business API for payment links, reminders, and documentation.
Traceability and audit
A record of every interaction: audio, transcript, decisions, data queried, and actions executed. Available for internal and payer audits.
Clinical escalation
Warning signs, negative emotion, an explicit patient request, or your own rules trigger immediate transfer to human clinical staff, with full context.
Dynamic multi-LLM engine
Ruvic selecciona el modelo óptimo por tarea dentro de la misma interacción (razonamiento clínico, codificación, conversación) sin depender de un solo proveedor.
Multi-agent orchestration
Durante una llamada, Ruvic invoca agentes que consultan tu HIS, validan cobertura, sugieren CIE-10 o disparan flujos de cobro, en tiempo real. El paciente solo escucha una voz.
Salud no es un módulo. Es el motor de Ruvic aplicado a tu operación.
Cada capacidad opera de forma independiente, pero el valor real aparece cuando se combinan: una llamada de confirmación que lee la orden médica, valida cobertura en la EPS, ejecuta la codificación y dispara el cobro del copago, sin que nadie lo conecte a mano.
AI Voice
Inbound and outbound calls with native interruption handling, regional accent, and latency below the human threshold.
Voice · SIP · WhatsAppAI Operator
Conversational support on WhatsApp, web, and chat. The same clinical intelligence, over written channels.
WhatsApp · Web · ChatDocument IDP
Reads medical orders, authorizations, IDs, and lab results. Extracts data and passes it into the flow.
OCR · NLP · ValidationWorkflows
Multi-step flows that orchestrate voice, messaging, documents, and clinical rules. Drag & drop, no code.
Orchestration · No-codeTodo sobre la automatización con IA en el sector salud.
What healthcare processes can Ruvic automate?
Appointment confirmation and rescheduling, ICD-10 coding from medical dictation, copay and coinsurance collections, coverage validation and authorizations with insurers/EPS, and clinical line triage with escalation to human staff. All operating on your HIS and your clinical rules.
Does it integrate with my HIS or EMR?
Yes. Ruvic connects to hospital and electronic health record systems via interoperability standards (HL7 v2, FHIR R4, REST) or direct connectors. We don't replace your HIS: we integrate with it, no migration required.
Does it comply with HIPAA and health data regulations?
Ruvic operates under HIPAA, Habeas Data, LFPDPPP, and each market's data protection laws (CO, MX, CL, PE, US), with BAAs available, AES-256/TLS 1.3 encryption, and sensitive data masking. ISO 27001 in progress.
Does it replace clinical staff?
No. Ruvic automates administrative operations and first-level phone support. Upon a warning sign, a clinical decision, or a patient request, it immediately escalates to human clinical staff with full interaction context. You define where a person steps in.
How does it handle an emergency or warning sign?
Triage classifies every call and, upon a warning sign or negative emotion, triggers immediate transfer to clinical staff, skipping menus and wait times. Escalation is configurable per trigger according to the rules your medical team defines.
How long does it take to implement the first use case?
El primer proceso puede estar en producción en menos de 3 semanas. Empezamos por el dolor operativo más claro (confirmación de citas, cobranza de copagos o codificación) y desde ahí escalamos con resultados medibles en tiempo y recuperación de cartera.
Try it on one of your procesos clínicos reales.
Solicita una prueba de concepto. En menos de tres semanas tienes Ruvic operando contra un proceso real de tu institución: confirmación de citas, cobranza de copagos, codificación CIE-10 o el que tu operación priorice.