Voice, connected to the complete process of your business.
La mayoría de soluciones de voz responden preguntas. Ruvic ejecuta procesos. Cada llamada activa un flujo que consulta tus sistemas, aplica tus reglas de negocio y completa la tarea, sin intervención humana, a menos que tú lo definas así.
Procesos reales donde Voz IA recupera dinero, tiempo o pipeline.
Each use case operates on your CRM and your business rules. Ruvic doesn’t improvise: it executes the workflow your team defined, escalates to a human when appropriate, and records every interaction with full traceability.
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0160–75%Reduction in ticket handling and escalation timeOperations · Support
Recibe, resuelve o escala, con el ticket creado antes de que el agente lo toque.
‘Our agents spend more time documenting and classifying than resolving. The customer repeats their issue three times and the ticket arrives incomplete.’
Ruvic atiende, identifica la intención y resuelve en primer contacto la mayoría de consultas. El equipo humano solo recibe lo que realmente requiere intervención, con el ticket pre-llenado, clasificado, priorizado y con contexto completo.
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02+38%Early-stage debt recoveryOutbound collections
Calls the customer, identifies them, and makes payment easier through their preferred channel.
‘We have overdue accounts aged 1–30 days that we can’t reach in time. Our team prioritizes high-value debt, and early-stage delinquency keeps piling up.’
Ruvic runs early-stage collections campaigns: it identifies the debtor, validates the debt in your system, offers payment options, sends the payment link live via WhatsApp, and records the outcome in your CRM.
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03−61%Reduction in no-showsAppointment confirmation
Confirms, reschedules, or frees up the slot before the day begins.
‘No-shows cost us money. If we confirm through WhatsApp, half the people ignore it. If we call, we don’t have enough people in the call center.’
Ruvic makes the confirmation call 24 and 4 hours in advance. It confirms, reschedules to the nearest available slot, or frees up the appointment. Everything is synchronized with your live calendar.
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043xMore qualified pipeline per SDRSales scheduling
Qualifies the lead, identifies intent, and schedules directly on the sales rep’s calendar.
‘We have enough leads, but our SDRs can’t call them in time. By the time we contact them, they’ve already forgotten about us or spoken with the competition.’
Ruvic contacts the lead in less than 5 minutes after it comes in. It asks qualification questions, identifies real intent, and schedules the meeting directly on the assigned sales rep’s calendar.
Métricas reales de implementaciones de Ruvic en LATAM.
Aggregated data from active implementations in Colombia and LATAM. Indicative figures: results in your operation depend on the specific process, interaction volume, and level of integration with your systems.
Operator hours recovered per month per implementation
Equivalent time that the team stops spending on operational calls and redirects to higher-value strategic tasks, per average implementation.
Reducción en tiempo de resolución: de 40 min a menos de 3
Processes that previously went through three people and an email are now executed in a single interaction with system closure.
From diagnosis to first production use case.
Average time between the process mapping session and the first voice flow operating against real customers.
Lo que tu equipo de TI necesita saber.
Operational specifications of the voice engine. Available from the first use case, configurable per workflow, and compatible with the telephony infrastructure your company already uses.
Conversational latency
Less than 800 ms · turn-to-turnThe time between when the speaker finishes talking and Ruvic responds remains below the human perception threshold. No pauses that reveal it as an assistant.
Languages and accents
ES-CO · ES-MX · ES-CL · ES-PE · EN-USNeural voices with natural regional accents. Ruvic recognizes local lexical variations and responds in the appropriate register for each country.
Telephony integration
SIP · Twilio · Genesys · Vonage · Microsoft Teams · On-prem PBXConnection to your existing telephony infrastructure. We don’t replace your switchboard, we integrate with it. Availability of local numbers across LATAM.
Turn-taking and interruption handling
Bidirectional · native barge-inRuvic detects when the interlocutor wants to speak, pauses, and listens. It doesn’t talk over people. It doesn’t leave awkward silences. It handles interruptions like a trained operator.
Human escalation
Configurable by triggerWhen the customer requests it, when there is a dispute, when negative sentiment is detected, or when the workflow requires it. Handoff with full context to the receiving agent.
Recording and compliance
Habeas Data · PCI-DSS · HIPAA · LFPDPPP · ISO 27001 in progressEncrypted recording with explicit consent. Sensitive data masked in transcription. Retention configurable according to internal policy.
Dynamic multi-LLM engine
GPT-4o · Claude · Gemini · DeepSeekRuvic selects the optimal model per task within the same call. No dependency on a single provider, no being constrained by its limitations.
Multi-agent orchestration
Real-time specialized agentsDurante la conversación, Ruvic invoca agentes que consultan tus sistemas, aplican reglas de negocio y ejecutan acciones, todo en tiempo real. El interlocutor solo escucha una voz.
Voz IA es una pieza. El motor hace el resto.
Cada capacidad opera de forma independiente, pero el valor real aparece cuando se combinan. Una llamada que lee un documento, valida en tu sistema y dispara un flujo, sin que nadie lo conecte manualmente.
Document IDP
Reads invoices, contracts, RFPs, and IDs. Extracts structured data and feeds it into the voice or WhatsApp workflow.
OCR · NLP · ValidationWorkflows
Multi-step workflows that orchestrate voice, messaging, documents, and business rules. Drag & drop, no code.
Orchestration · No-codeAI Engine
The central orchestrator that connects voice, written channels, documents, and workflows. Multi-LLM, multi-agent, a single platform.
BOAT · Multi-agentTry it on one of your real processes.
Solicita una prueba de concepto. En menos de tres semanas tienes Voz IA operando contra un proceso real de tu negocio: soporte, cobranza, agendamiento o el que tu operación necesite.