Privacy Policy

Updated December 19, 2023

We respect your privacy and are firmly committed to keeping any information we obtain from or about you secure. This Privacy Policy describes our practices regarding Personal Information we collect from or about you when you use our website, applications, and services (collectively, 'Services'). This Privacy Policy does not apply to content we process on behalf of our business customers, such as our API. Our use of such data is governed by our agreements with customers covering access to and use of those offerings.

1. Personal Information We Collect

We collect personal information related to you ('Personal Information') as follows:

Personal information you provide:

We collect personal information if you create an account to use our Services or communicate with us in the following ways:

• Account information: When you create an account with us, we collect information associated with your account, including your name, account credential information, payment card information, or transaction history (collectively, 'Account Information').
• User Content: When you use our Services, we collect personal information included in the input, file uploads, or other materials provided to our Services ('Content').
• Communication Information: If you communicate with us, we collect your name, contact information, and the content of any messages you send ('Communication Information').
• Social Media Information: We have pages on social media sites or networks such as Instagram, Facebook, Medium, Twitter, YouTube, and LinkedIn. When you interact with our social media pages, we collect personal information you choose to provide us, such as your contact details (collectively, 'Social Information'). In addition, the companies that host these pages provide us with other aggregated information and analytics about our social media activity.
• Other information you provide: We collect additional information you may provide us when you participate.

Automatically collected data:

• Log Data: Information your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with the Services.
• Usage Data: We may automatically collect information about your use of the Services, such as the types of content you view or interact with, the features you use, and the actions you take. This may include your time zone, country, dates and times you access the service from a computer or mobile device, and your computer connection.
• Device Information: Includes the device name, operating system, device identifiers, and the browser you are using. The information collected may depend on the type of device you use and its settings.
• Cookies: We use cookies to operate and manage our Services and improve your experience. A 'cookie' is information sent to your browser by a website you visit. You can set your browser to accept all cookies, reject all of them, or receive a notification each time a cookie is offered so you can decide whether to accept it. However, rejecting a cookie may, in some cases, prevent you from using a website or negatively affect its display or functionality. For more details about cookies, visit 'All About Cookies'.
• Analytics: We may use various online analytics products that use cookies to help us analyze the use of our Services.
• Uploaded File Privacy: Our AI service uses the files you upload to provide more accurate and personalized responses. Any file you upload will be processed with the utmost care and security. We do not share or sell your information to third parties. Uploaded files are only used to improve the accuracy of our responses and are not used for any other purpose. Files are stored securely and deleted from our servers after a specific period, unless otherwise specified in our data retention policy.

2. How We Use Personal Information

We may use personal information for the following purposes:

• To provide, administer, maintain, and/or analyze the Services;
• To improve our Services and conduct research;
• To communicate with you; including sending you information about our Services and events;
• To develop new programs and services;
• To prevent fraud, criminal activity, or misuse of our Services and to protect the security of our IT systems, architecture, and networks;
• To carry out business transactions;
• To comply with legal obligations and legal processes and to protect our rights, privacy, security, or property, and/or those of our affiliates, you, or other third parties.

Aggregated or De-identified Information: We may aggregate or de-identify personal information so that it can no longer be used to identify you, and use such information to analyze the effectiveness of our Services, improve and add features to our Services, conduct research, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information, such as general user statistics, with third parties, publish such aggregated information, or make it generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in an anonymous or de-identified manner and will not attempt to re-identify the information, unless required by law.

As noted above, we may use the Content you provide us to improve our Services, for example, to train the models that power Ruvic AI. Please read our instructions on how you can opt out of having your Content used to train our models.

3. Disclosure of Personal Information

In certain circumstances, we may disclose your personal information to third parties without prior notice, unless required by law:

• Vendors and Service Providers: To help us meet business operations needs and perform certain services and functions, we may provide personal information to vendors and service providers, including hosting providers, customer service services, cloud services, email communication software, web analytics services, and other information technology providers, among others. In accordance with our instructions, these parties will access, process, or store Personal Information solely in the performance of their duties for us.
• Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a 'Transaction'), your personal information and other information may be disclosed in the due diligence process with counterparties and others who assist with the Transaction, and transferred to a successor or affiliate as part of that Transaction along with other assets.
• Legal Requirements: We may share your personal information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties (i) if required to do so by law or if we believe in good faith that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.
• Affiliates: We may disclose personal information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with Ruvic AI. Our affiliates may use the personal information we share in a manner consistent with this Privacy Policy.
• Business Account Administrators: When you join a business or enterprise account with Ruvic AI, the administrators of that account may access and control your Ruvic AI account. Additionally, if you create an account using an email address belonging to your employer or another organization, we may share the fact that you have a Ruvic AI account and certain account information, such as your email address, with your employer or organization.
• Other users and third parties with whom you share information: Certain features allow you to display or share information with other users or third parties. For example, you can share Ruvic AI conversations with other users via shared links or send information to third-party applications through custom actions. Make sure you trust any user or third party with whom you share information.

4. Your Rights

Depending on location, individuals may have certain legal rights regarding their Personal Information. For example, you may have the right to:

• Access your personal information and information related to how it is processed.
• Delete your personal information from our records.
• Rectify or update your Personal Information.
• Transfer your Personal Information to a third party (right to data portability).
• Restrict the way we process your personal information.
• Withdraw your consent, where we rely on consent as the legal basis for processing, at any time.
• Object to how we process your personal information.
• Lodge a complaint with your local data protection authority.

You may exercise some of these rights through your Ruvic AI account. If you are unable to exercise your rights through your account, please submit your request via privacy.RobinIA.com.

A note on accuracy: Services like Ruvic AI generate responses by reading a user's request and, in response, predict the most likely words to appear next. In some cases, the most likely words to appear next may not be the most accurate in terms of facts. For this reason, you should not rely on the objective accuracy of our model's outputs. If you notice that Ruvic AI's output contains objectively inaccurate information about you and you would like us to correct the inaccuracy, you may submit a correction request via privacy.RobinIA.com. Given the technical complexity of how our models operate, we may not be able to correct the inaccuracy in all cases. In those cases, you may request that we delete your personal information from Ruvic AI's outputs by completing this form.

5. Additional State-Specific Disclosures in the United States

The following table provides additional information about the categories of personal information we collect and how we disclose that information.

6. Children

Our Service is not directed at children under the age of 13. Ruvic AI does not intentionally collect personal information from children under 13. If you have reason to believe that a child under 13 has provided personal information to Ruvic AI through the Service, please email us. We will investigate any notification and, if appropriate, delete the personal information from our systems. If you are 13 or older but under 18, you must have the permission of your parents or guardians to use our services.

7. Links to Other Websites

The Service may contain links to other websites that Ruvic AI does not operate or control, including social media services ('Third-Party Sites'). The information you share with Third-Party Sites will be governed by the specific privacy policies and terms of service of those Third-Party Sites, not by this Privacy Policy. By providing these links, we do not imply that we endorse or have reviewed these sites. Please contact Third-Party Sites directly for information about their privacy practices and policies.

Security and Retention

We implement commercially reasonable technical, administrative, and organizational measures to protect personal information, both online and offline, against unauthorized loss, misuse, access, disclosure, alteration, or destruction. However, no Internet or email transmission is completely secure or error-free. In particular, email sent to or from us may not be secure. Therefore, you should take care when deciding what information to send us through the Service or by email. Additionally, we are not responsible for the circumvention of any privacy settings or security measures contained in the Service or on third-party websites. We will only retain your personal information for as long as necessary to provide you with our Service or for other legitimate business purposes, such as resolving disputes, security reasons, or complying with our legal obligations. The period for which we retain personal information will depend on several factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purposes for processing the information, and any legal requirements.

8. International Users

By using our Service, you understand and acknowledge that your personal information will be processed and stored in our facilities and servers in the United States and may be disclosed to our service providers and affiliates in other jurisdictions.

9. Legal Basis for Processing

Data Transfers: When necessary, we will use appropriate safeguards to transfer personal information outside certain countries. We will only transfer personal information in accordance with a legally valid transfer mechanism.

Data Protection Officer: You may contact our Data Protection Officer for matters related to the processing of personal information.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless applicable law requires another type of notice.

11. How to Contact Us

Please contact support if you have any questions or concerns that have not yet been addressed in this Privacy Policy.

Terms of Use

Updated: November 24, 2023

These Terms of Use apply to the use of Ruvic's services along with any associated software applications and websites (collectively, the 'Services'). These terms constitute an agreement between you and Ruvic and include important provisions for resolving disputes through arbitration. By using our Services, you agree to these Terms.

If you reside in the European Economic Area, Switzerland, or the United Kingdom, your use of the Services is governed by these terms.

Our Commercial Terms govern the use of Ruvic, our APIs, and other services for businesses and developers.

Our Privacy Policy explains how we collect and use personal information. Although it is not part of these Terms, it is an important document you should read.

Who We Are

Ruvic is a virtual assistant designed and trained to follow instructions in a prompt and provide a detailed response. Ruvic offers information in a clear and understandable manner to individuals, teams, or companies across different sectors.

Registration and Access

Minimum Age: You must be at least 13 years of age or the minimum age required in your country to give consent to use the Services. If you are under 18, you must have the permission of your parents or legal guardian to use the Services.

Registration: You must provide accurate and complete information to register and obtain an account to use our Services. You may not share your account credentials or make them available to others, and you are responsible for all activities that occur under your account. If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.

Use of Our Services

What You Can Do: Subject to your compliance with these Terms, you may access and use our Services. When using our Services, you must comply with all applicable laws, as well as our Sharing and Publication Policy, Usage Policies, and any other documentation, guidelines, or policies we make available to you.

What You Cannot Do: You may not use our Services for any illegal, harmful, or abusive activity. For example, you may not:

• Use our Services in a way that infringes, misappropriates, or violates anyone's intellectual property rights.
• Modify, copy, rent, sell, or distribute any of our Services.
• Attempt or help anyone to reverse engineer, disassemble, or decompile our Services or underlying components of our Services, including our models.
• Extract data or outputs in an automated or programmatic manner.
• Misrepresent that Output was generated by a human when it was not.
• Interfere with or disrupt our Services, including circumventing any rate limits or restrictions or bypassing any security protection or mitigation measures we implement in our Services.
• Use the Output to develop models that compete with Ruvic.

Software: Our Services may allow you to download software, such as mobile applications, which may update automatically to ensure you are using the latest version. Our software may include open-source software governed by its own licenses that we have made available to you.

Corporate Domains: If you create an account using an email address owned by an organization (for example, your employer), that account may be added to the organization's business account with us, in which case we will notify you so that you can facilitate the transfer of your account. Once your account is transferred, the organization's administrator may control your account, including access to Content, and may restrict or remove your access to the account.

Third-Party Services: Nuestros servicios pueden incluir software, productos o servicios de terceros (‘Servicios de Terceros’), y algunas partes de nuestros Servicios, como nuestra función de navegación, pueden incluir resultados de esos servicios (‘Resultados de Terceros’). Los servicios de terceros y los resultados de terceros están sujetos a sus propios términos, y no somos responsables de ellos.

Retroalimentación: We appreciate your feedback, and you agree that we may use it without restriction or compensation to you.

Contained

Your Content: You may provide information to the Services ('Input') and receive results from the Services based on the Input ('Output'). Input and Output together constitute 'Content'. You are responsible for the Content, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all the rights, licenses, and permissions necessary to provide input to our Services.

Content Ownership: As between you and Ruvic AI, and to the extent permitted by applicable law, you (a) retain your ownership rights in the Input and (b) own the Output. We hereby assign to you all of our rights, title, and interest, if any, in and to the Output.

Content Similarity: Due to the nature of our services and artificial intelligence in general, outputs may not be unique and other users may receive similar outputs from our services. Our above assignment does not extend to the outputs of other users or to third-party outputs.

Our Use of Content: We may use Content to provide, maintain, develop, and improve our Services, comply with applicable law, enforce our terms and policies, and keep our Services safe.

When you use our Services, you understand and agree:

• Outputs may not always be accurate. You should not rely on outputs from our Services as the sole source of truthful or objective information, or as a substitute for professional advice.
• You must evaluate the accuracy and suitability of the Outputs for your use case, including human review where necessary, before using or sharing the Outputs from the Services.
• You must not use any Personal Information for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them.
• Outputs may be incomplete or out of date.
• Our Services may provide incomplete, incorrect, or offensive Outputs that do not represent the views of Ruvic AI. If the Output references third-party products or services, it does not imply endorsement or affiliation by Ruvic AI.

Service Interruption

We may decide to discontinue our Services, but if we do, we will notify you in advance and refund any unused prepaid Services.

Disclaimer of Warranties

Limitation of Liability

Some countries and states do not allow the disclaimer of certain warranties or the limitation of certain damages, so some or all of the above terms may not apply to you and you may have additional rights. In that case, these Terms only limit our liabilities to the maximum extent permitted in your country of residence. RUVIC'S AFFILIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE THIRD-PARTY BENEFICIARIES OF THIS SECTION.

General Terms

Assignment: You may not assign or transfer any rights or obligations under these Terms, and any attempt to do so will be void. We may assign our rights or obligations under these Terms to any affiliate, subsidiary, or successor in interest to any business associated with our Services.

Changes to These Terms or Our Services: We are continuously working to develop and improve our Services. We may update these Terms or our Services accordingly from time to time. For example, we may make changes to these Terms or Services due to:

• Changes in law or regulatory requirements.
• Security or safety reasons.
• Circumstances beyond our reasonable control.
• Changes we make in the ordinary course of developing our Services.
• To adapt to new technologies.

Delay in Enforcing These Terms: Our failure to enforce a provision does not constitute a waiver of our right to do so later. Except as set forth in the dispute resolution section above, if any part of these Terms is determined to be invalid or unenforceable, that part will be enforced to the maximum extent permitted and will not affect the enforceability of any other term.

Business Controls: You must comply with all applicable trade laws, including sanctions and export control laws. Our Services may not be used for the benefit of, nor exported or re-exported to (a) any country or territory embargoed by the U.S. or (b) any individual or entity with whom transactions are prohibited or restricted by applicable trade laws. Our Services may not be used for any end use prohibited by applicable trade laws, and your Output may not include material or information that requires a government license for its disclosure or export.

Entire Agreement: These Terms constitute the entire agreement between you and Ruvic with respect to the Services and, except for Service-specific terms, supersede any prior or contemporaneous agreements between you and Ruvic.