AI Platform for Retail
SOLUTIONS · RETAILYour customer is omnichannel. Your operation should be too.
A chatbot answers questions and hands off to a human when the customer wants to buy. Ruvic executes the complete sale: it serves the customer on their channel, checks real stock in your ERP, recommends the alternative that actually exists, calculates shipping, generates the order, and handles after-sales. On top of your existing e-commerce, ERP, and POS.
Ruvic · Retail Command Center
LIVE
- 65–80%
Inquiries resolved without human intervention
Availability, price, order status, exchanges, and returns handled end to end on the customer’s channel. - 20–30%
Abandoned cart recovery
Out of the carts contacted, resolving the specific objection instead of sending a generic reminder. - 40–60%
Less after-sales handling time
Exchanges, returns, and order tracking that today consume most of the service team. - <3wks
From diagnosis to first production channel
From mapping the sales process to the first channel operating against your real catalog and inventory.
Customers buy everywhere, and your operation answers through only one.
Your e-commerce shows the catalog, your ERP holds the inventory, your POS records the in-store sale. But between every system there’s an associate looking at two screens to find out whether a size is available, and a customer waiting on WhatsApp while deciding to buy from someone else.
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01 — Response
The WhatsApp inquiry gets answered four hours later.
By then the customer has already bought somewhere else. The conversation peak arrives right when the team is serving customers on the floor.
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02 — Carts
The automatic reminder doesn’t resolve the doubt that stopped the purchase.
The customer didn’t abandon out of forgetfulness: they doubted the size, the shipping cost, or the delivery time. A generic email answers none of the three.
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03 — Inventory
You sell what you don’t have and don’t sell what you do.
Online channel stock doesn’t match store stock. You end up canceling paid orders while inventory sits idle with nobody offering it.
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04 — After-sales
“Where’s my order?” eats up the service team.
Tracking, exchanges, and returns consume most of the team’s time, so it stops handling the conversations that actually sell.
Retail Processes Automated with Ruvic AI.
Every use case runs on your e-commerce, your ERP, and your business rules. Ruvic doesn’t improvise: it checks real inventory, applies the current promotion, respects your discount policy, and escalates to a human when appropriate (complaint, policy exception, high-value customer).
Serves, checks real stock, and closes the order in the same conversation.
“The WhatsApp inquiry gets answered four hours later. By then the customer has already bought somewhere else.”
Ruvic handles the conversation instantly, checks availability by warehouse and by store directly in your ERP, and if the product isn’t available, offers the alternative that is: another size, another color, another nearby store, or shipping from the warehouse. It calculates shipping, applies the current promotion, reserves the unit, and generates the order with a payment link without anyone stepping in.
Contacts the customer and resolves the specific objection that stopped the purchase.
“We send the abandoned cart email and nothing happens. The customer didn’t forget: they doubted the size, the shipping cost, or the delivery time.”
Ruvic detects the cart and reaches out on WhatsApp mentioning the specific product. It resolves the real question (size guide, delivery time to that city, shipping cost, available payment methods) and completes the purchase in the same conversation. If the customer doesn’t respond, it makes a second attempt with the current promotion within your discount policy.
Syncs what you offer with what you actually have, channel by channel.
“We sell what we don’t have and don’t sell what we do. We end up canceling already-paid orders while inventory sits idle with nobody offering it.”
Ruvic monitors stock by warehouse, store, and channel, detects misalignments between the digital catalog and real inventory, and corrects them or alerts you according to your rules. For slow-moving products, it launches segmented campaigns on the channels where there is demand. For imminent stockouts, it alerts purchasing with the SKU’s sales history.
Handles tracking, exchanges, and returns end to end.
“‘Where’s my order?’ eats up the team. Between that, exchanges, and returns, there’s nobody left to handle the conversations that actually sell.”
Ruvic answers order status by checking the carrier live. For an exchange or return, it validates the order and the current policy, classifies the reason, generates the return label, coordinates the pickup, and follows up until close-out, updating the status in the e-commerce platform and the ERP. It escalates to a human only for a complaint or policy exception.
What your CTO, your CMO, and your Head of E-commerce need to know.
Operational specifications of the Ruvic engine applied to retail. Available from the first use case, configurable per channel, and compatible with the commercial stack your company already runs.
E-commerce Platforms
Reads the catalog and creates orders via native API. Ruvic writes on top of your store; it doesn’t build a parallel one.
Marketplaces and Social Networks
Handles questions and messaging from marketplaces and social networks with the same customer and inventory context as on your own channels.
Real-Time Inventory
Stock lookup at the moment of the conversation, with visibility by location. Temporary unit reservation while the customer completes payment.
Service Channels
Customers can start on Instagram, continue on WhatsApp, and pick up in store without repeating information. A single context across channels.
Payments and Logistics
Live payment link generation within the conversation, shipping calculation by destination, and status lookup with the carrier.
Business Rules
Ruvic applies the current promotion and never offers a discount above the limit you set. The return policy is configured by category.
Customer Data
AES-256 encryption at rest and TLS 1.3 in transit, sensitive data masked, and retention configurable by policy. ISO 27001 in progress.
Dynamic Multi-LLM Engine
Ruvic selects the optimal model per task within the same conversation (product recommendation, objection handling, sales copywriting) without depending on a single provider.
Multi-Agent Orchestration
During a conversation, Ruvic invokes agents that check stock, calculate shipping, validate the promotion, and generate the order, in parallel. The customer sees a single response.
Retail isn’t a module. It’s the Ruvic engine applied to your commercial operation.
Each capability operates independently, but the real value appears when they combine: a WhatsApp inquiry that checks stock in the ERP, calculates shipping, applies the current promotion, and generates the order, without anyone connecting them by hand.
AI Chat Agent
Assisted sales and conversational after-sales on WhatsApp, web, marketplaces, and social networks, with the same customer and inventory context.
WhatsApp · Web · ChatWorkflows
Multi-step workflows that orchestrate catalog, inventory, payment, logistics, and business rules. Drag & drop, no code.
Orchestration · No-codeAI Voice Agent
Phone order handling, delivery confirmation, and win-back of inactive customers with natural voice and regional accents.
Voice · SIP · TelephonyDocument IDP
Reads vendor invoices, shipping waybills, payment receipts, and product sheets. Extracts the data and passes it to the workflow.
OCR · NLP · ValidationFrequently Asked Questions About AI Automation for Retail
What is AI automation in retail?
These are AI agents that serve customers, make recommendations, close tickets, and organize operations around the clock: sales, omnichannel service, inventory, and support. Less friction for the customer and higher conversion.
What processes can Ruvic automate in retail?
Sales and conversion (recommendations, cart recovery), omnichannel service, inventory (demand forecasting and picking), support, and accounts receivable.
Does it integrate with my current systems?
Yes. It connects via API to your ERP and POS, and via EDI with suppliers: it checks the catalog, quotes, generates orders, and reorders faster.
Does AI replace my store team?
No. It absorbs repetitive inquiries (“where’s my order?”), tracking, and ticket classification so your team can focus on selling and on complex cases.
How much does it cost to automate retail processes with AI?
It depends on your channels, your volume, and your integrations. We don’t publish a fixed rate; we review it against your operation in a demo.
Try it on one of your real channels.
Request a proof of concept. In under three weeks, you have Ruvic operating against your real catalog and inventory on the channel you prioritize: WhatsApp, e-commerce, marketplace, or after-sales.