AI Platform for IT Services
SOLUTIONS · IT TEAMSYour IT department doesn’t need more isolated tools. It needs orchestration.
Ruvic can resolve up to 65% of IT tickets without human intervention, runs incident response playbooks in seconds, and automates the full cycle of access, devices, and deployments — all coordinated by specialized agents on a single platform. Your team steps in only on what’s critical, with full context and a suggested action. Connected to your existing ITSM, monitoring, IAM, and DevOps tools, with no migration.
Ruvic · IT Command Center
LIVE
- 50–65%
IT tickets resolved without human intervention
Requests with a defined procedure resolved end to end, validated against your knowledge base and policies. - 40–55%
Reduction in mean time to resolution
Measured on the MTTR of the case types in scope, not on the department as a whole. - 10–15h
Freed up per week per IT analyst
Time that today goes to manual classification, repetitive tasks, and coordination between sub-teams. - <2wks
From diagnosis to first production process
For a standard use case on systems with an available API. Custom workflows depend on scope.
AI-Powered IT Process Automation.
Most organizations have already invested in ITSM, monitoring, IAM, and DevOps tools. The bottleneck isn’t detection or ticketing: it’s what happens afterward. Classifying, executing, verifying, and coordinating between sub-teams still depends on people.
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01 — Repetition
The team operates in firefighting mode: it puts out tickets instead of improving operations.
A good share of tickets are the same cases over and over (resets, access, installations, VPN questions). Your best technician copies answers from the knowledge base all day.
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02 — Noise
Talent burns out on mechanical work and ends up quitting.
Your ITOps team didn’t take this job to review thousands of alerts a day looking for the three that matter. The analyst becomes desensitized and the SRE wakes up at 3 a.m. for a false positive.
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03 — Coordination
Every incident crosses teams and nobody has the full context.
The operational flow depends on manual coordination between Service Desk, ITOps, Endpoint, IAM, and DevOps. What looks like a process on paper is five email chains in practice.
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04 — Evidence
When the CIO asks about the value of IT, the evidence isn’t ready.
Tools report what they know how to look for, but cross-cutting traceability has to be rebuilt by hand every time someone asks for it.
IT Solutions with AI for Teams. .
Service Desk, IT Operations, Endpoint, Identity and Access, and DevOps. Ruvic applies multi-agent orchestration to each sub-team with specialized agents — without them ever ceasing to talk to each other. Each one can be activated separately.
Employee help desk, orchestrated by AI
Your best technician copies answers from the knowledge base all day. Tickets get duplicated, lost, or left without an SLA. And the employee asks three times before getting an answer.
Ruvic turns the help desk into an autonomous resolution engine. Tickets come in from any channel (Teams, WhatsApp, email, portal, phone), are classified and routed in milliseconds, and a good share are resolved without a technician stepping in, validated against your knowledge base and internal policies.
Automatic Classification and Routing
Every ticket classified by area, criticality, and type the moment it arrives. Duplicate detection and intelligent grouping.
L1 Auto-Resolution with Validation
Password resets, access, installations, and frequent questions, resolved against your knowledge base. Anything that can’t be verified is escalated.
Escalation with Full Context
When it escalates to L2 or L3, the technician receives the case with history, previous attempts, and a suggested action. They don’t start from scratch.
Real-Time SLA Tracking
Proactive alerts before a breach, not after. Automatic reports for IT leadership.
Monitoring and availability without alert fatigue
Your team receives thousands of alerts a day. Most are noise, but the only way to find out is to review them all. By the time the real incident arrives, they’re already desensitized — or they were woken up at 3 a.m. by a false positive.
Ruvic reduces noise by cross-referencing alerts from all your monitoring tools, dismisses false positives against history, and executes the response when it recognizes the pattern. The on-call engineer receives only what truly needs a person, with the diagnosis already done.
Alert Triage and Correlation
Cross-references alerts from multiple tools to detect patterns a human can’t see, and dismisses false positives against history.
Automatic Runbook Execution
For a known pattern (service down, disk full, lost connection), Ruvic executes the response without waiting for a human.
Escalation by SLA and Criticality
Call, WhatsApp, or Teams depending on severity. The on-call SRE receives only what requires human intervention, with full context.
Log Analysis and Assisted Root Cause
Natural-language log processing and anomalous pattern detection without predefined rules, with a clear narrative for reporting.
Devices, software, and equipment without friction
Onboardings that take days to get a device ready. Software deployments done one by one. Employees who can’t work because “the system says you don’t have a license.” And a team that spends more time configuring than improving.
Ruvic operates on top of your MDM and your inventory to run mass deployments, complete device onboarding and offboarding workflows, and license control against the real pool. On-site support is reserved for what truly needs it.
Automatic Software Deployment
Ruvic executes mass or customized deployments on your MDM, without touching each device manually.
Device Provisioning and Return
Complete workflows for onboarding (preparation, configuration, shipping) and offboarding (wipe, return, inventory write-off), triggered from a request on any channel.
Inventory and License Management
Assignment, transfer, renewal, and license compliance against your real pool, with automatic expiration alerts.
Assisted Remote Support
When a device has a problem, Ruvic diagnoses first, suggests remediation to the user, and only escalates on-site if truly necessary.
Accounts, permissions, and automated lifecycle
Employees who have had access they no longer use for months. Requests approved by email with no traceability. And an offboarding where nobody revokes everything in time, leaving the security risk open.
Ruvic executes the complete identity lifecycle on your IAM: it receives the request, identifies the right approver according to policy, executes upon approval, and leaves the audit trail ready. Revocation at offboarding happens in cascade, not from a to-do list.
Access Requests with Intelligent Approval
The employee requests access via Teams or WhatsApp, Ruvic identifies the right approver by policy, the approver approves with one click, and Ruvic executes on the IAM and notifies.
Account Onboarding and Offboarding
Complete cascading provisioning across all systems. Secure offboarding with immediate revocation across all environments upon termination.
MFA and Password Policy Compliance
Automatic compliance audits, detection of accounts without MFA or with weak policies, and assisted remediation.
Complete Audit Trail
Every identity action is logged with who, when, and why. Evidence ready for ISO 27001 or SOC 2 audits.
Orchestrated pipelines, releases, and incidents
Every release requires coordinating five people, three meetings, and a channel nobody reads. Rollbacks are done in a rush. Stakeholders find out about the deploy by chance. And when something breaks, the on-call engineer hears about it from a customer, not from the platform.
Ruvic orchestrates the human layer of the deployment cycle: it gathers the context for approval, notifies each audience on its own channel, correlates metrics before and after the deploy, and coordinates the response when something degrades.
Release Approvals with Context
Ruvic gathers the change log, tests, and prior metrics, and notifies the right approver with all the context to approve from Teams.
Orchestrated Stakeholder Notifications
Every deployment notifies the right team on the right channel: status page, support channel, email to enterprise customers, executive dashboard.
Post-Deploy Regression Detection
Correlates metrics before and after the deployment. If it detects degradation, it suggests a rollback or escalates to the engineer with the suspect change.
Deployment Incident Management
When something fails, it opens the ticket, notifies the on-call engineer with full context (commit, failed tests, relevant logs), coordinates the rollback, and records the post-mortem.
From Event to Resolution, in One Orchestrated, Autonomous Cycle.
Whether the source is a help desk ticket, a monitoring alert, an access request, or a production deployment, Ruvic follows the same cycle. That’s what lets all five sub-teams run on a single engine.
Capture
Tickets, alerts, messages, calls, webhooks, logs, forms, and emails. Ruvic captures events from any channel or system your operation already uses.
API · Webhooks · LogsClassification
Every event is identified, prioritized, and enriched: history, affected dependencies, correlated events, and real criticality. No manual rules.
Cross-source correlationDecision
The engine determines whether the case resolves on its own, needs approval, or must escalate, against the policies and thresholds IT has defined.
Validated against policyExecution
Executes the runbook, writes to the ITSM, acts on the IAM or MDM, and notifies each audience on its channel.
Action on systemsLogging
Every step is traced with a timestamp and owner, ready for audit and for the report leadership asks for.
Auditable · ExportableWhat Takes Three or Four Tools Today, in a Single Layer.
Ruvic consolidates capabilities that today are fragmented across your ITSM, your AIOps platform, your identity tool, your MDM, and the scripts someone maintains. It doesn’t replace them: it coordinates them.
| Capability | Traditional ITSM | Traditional AIOps | Scripts / RPA | Ruvic |
|---|---|---|---|---|
| Automatic multichannel ticket classification | Partial | — | — | ✓ |
| Alert Triage and Correlation | — | ✓ | — | ✓ |
| L1 Auto-Resolution with Validation | Partial | — | Partial | ✓ |
| Validation against company policies | — | — | — | ✓ |
| Automatic runbook execution | — | Partial | ✓ | ✓ |
| Multichannel escalation (call, WhatsApp, Teams) | — | Partial | — | ✓ |
| Human technician copilot | — | — | — | ✓ |
| End-to-end access management | Partial | — | Partial | ✓ |
| Orchestrated software deployment and MDM | — | — | Partial | ✓ |
| Orchestrated DevOps notifications | — | — | Partial | ✓ |
| Natural-language log analysis | — | Partial | — | ✓ |
| Multi-agent and multi-LLM | — | — | — | ✓ |
Comparison by tool category, not by specific product. Capabilities marked as partial exist in some platforms in the segment, usually with limited scope or through add-on modules.
Connects to the IT Stack You Already Have.
Ruvic integrates with your existing ITSM, monitoring, MDM, identity, and DevOps tools. The connection can be via API, webhooks, log ingestion, email parsing, native connectors, or custom integrations. Vendor-agnostic and method-agnostic: if your tool generates information, Ruvic processes it.
These are the most common integrations in IT operations. Ruvic has +400 native connectors and, in many cases, a dedicated connector isn’t needed: it consumes directly the APIs that the tools already expose. View All Integrations →
IT isn’t a module. It’s the Ruvic engine applied to your technology operation.
Each capability operates independently, but the real value appears when they combine: a Teams request that validates identity in the directory, executes on the IAM, updates the ITSM, and notifies the user, without anyone connecting them by hand.
AI Chat Agent
Conversational help desk in Teams, WhatsApp, portal, and web. Employees ask where they already work and the case is resolved right there.
Teams · WhatsApp · WebWorkflows
Executable runbooks, escalation flows, and onboarding/offboarding cycles, with your operation’s rules. Drag & drop, no code.
Orchestration · No-codeDocument IDP
Reads manuals, procedures, support contracts, handover records, and screenshots attached to the ticket. Extracts what’s relevant and passes it to the workflow.
OCR · NLP · ValidationAI Voice Agent
A support line that answers and diagnoses, plus escalation calls to the on-call engineer when criticality doesn’t allow for a message.
Voice · SIP · TelephonyFrequently Asked Questions About AI Automation for IT Services.
What is AI automation for IT services?
It means putting AI agents to execute IT work automatically: they receive the ticket or alert, understand what’s needed, resolve what they can, and escalate the rest. Unlike an ITSM, which only records, Ruvic runs the entire process on your systems.
What processes can Ruvic automate in IT?
The help desk (resets, access, L1 questions), monitoring and alert correlation, software deployment, identity and access management (IAM), and DevOps releases.
Does it integrate with my current systems?
Yes. It connects via API to your ITSM (ServiceNow, Aranda, Jira), your monitoring, your IAM, and your DevOps pipelines. It doesn’t replace them: it operates on top, with no migration.
Does IT automation replace my team?
No. It takes on the repetitive work so your team stops living in firefighting mode and focuses on what requires judgment. People receive only the cases that need them.
How much does it cost to automate IT support with AI?
It depends on your ticket volume, your integrations, and the level of automation. We don’t publish a fixed rate that wouldn’t hold up; the most honest approach is to review your case in a demo and size it against a real process.
The Same Engine, in Other Areas of Your Operation.
Cybersecurity
Alert triage, false positive dismissal, and orchestrated incident response on top of your SOC.
View solution →CX and Support
Customer service that resolves end to end, across all channels and with no waiting queue.
View solution →Operations and HR
Onboarding, time off, and internal processes executed against your policies, not just recorded.
View solution →Integrations
+400 native connectors for ITSM, monitoring, IAM, MDM, and exposed APIs. No migration.
View all →Start with the sub-team carrying the most load today.
Request a proof of concept. We pick a real process (the ticket type that consumes the most volume, the alert that generates the most noise, or the access flow that takes the longest) and in under two weeks you have it running on your current stack.