AI Platform for CX and Support
Your support team doesn’t need more agents. It needs orchestration.
Automated customer service with specialized AI agents, on a single BOAT platform.
Ruvic resolves up to 80% of inquiries without human intervention. Human agents receive only what requires judgment, with full context, history, and a suggested action. Multichannel, multi-agent, multi-LLM: one platform for the entire customer service lifecycle.
Ruvic · CX Command CenterUnified support inbox
LIVE
- 80%
Inquiries resolved without human intervention.
Data from Ruvic AI implementations - 60–75%
Reduction in ticket handling and escalation.
Data from Ruvic AI implementations - 3X
Support capacity without hiring more agents.
Data from Ruvic AI implementations - <2 wks
From integration to first production channel.
Average activation time
From Inquiry to Resolution, Without Operational Friction
Ruvic runs the entire service cycle: it captures, classifies, validates against your official sources, and resolves or escalates, all orchestrated by specialized AI agents on a single BOAT platform. Your human team steps in only when it really matters.
A single entry point for every channel. No silos, no separate queues.
Intent detected in milliseconds. Historical context applied automatically.
Every response checked against your official sources before it reaches the customer.
Every decision auditable. Reporting and fine-tuning with no manual IT work.
AI Capabilities for Support and Customer Service
Ruvic is not a chatbot. It’s an orchestration platform that connects specialized AI agents to your real systems (CRM, ERP, databases) and runs the entire customer support automation workflow end to end.
Intelligent modules for the most common CX workflows: returns, billing, onboarding, troubleshooting, order status, FAQ. They work in parallel under the Ruvic Engine’s orchestration, with shared context between them.
Every response goes through verifier agents that check it against your knowledge base, policies, and CRM/ERP data. What can’t be verified isn’t answered: it’s escalated. Goodbye to the chatbot that makes things up for your customers.
When a case escalates, the human agent receives full context + a suggested action + validated draft replies. Ruvic doesn’t replace the team: it empowers them to work faster and with fewer errors.
Conversational calls with no endless menus. Natural recognition, latency <800ms, escalation with context. Learn more at AI Voice Agent →
Reads and extracts data from documents sent by customers (forms, receipts, contracts, invoices, IDs) to resolve cases with no manual intervention.
Ruvic connects to your existing CRM, ERP, ticketing system, and knowledge base. Via API, webhooks, log ingestion, or native connectors. Vendor-agnostic. We work with what you already have: no migration, no lost history.
Present Where Your Customers Are, and Connected to Your Systems.
Ruvic unifies the channels where your customers reach you and the systems where your data lives. A single orchestration layer, with no silos and no fragmented experiences.
Channels where you serve your customersNot All “AI Help Desks” Are the Same.
The difference between an FAQ chatbot and a BOAT customer service platform lies in orchestration. Ruvic runs complete workflows, not just answers.
| Capability | Ruvic AI | Traditional chatbots | Conversational AI | AI Help Desk |
|---|---|---|---|---|
| Multi-agent orchestration | ✓ | ✗ | ✗ | ✗ |
| Autonomous end-to-end resolution (not just answers) | ✓ | ✗ | Partial | Partial |
| Validation against official sources (anti-hallucination) | ✓ | ✗ | ✗ | Partial |
| Real-time voice (AI IVR) | ✓ | ✗ | Text only | ✗ |
| Connection to your stack (CRM, ERP, ITSM) | ✓ Vendor-agnostic | Limited | Via plugins | ✓ Limited to its own ecosystem |
| Human agent copilot | ✓ | ✗ | ✗ | ✓ |
| No-code drag & drop workflows | ✓ | ✗ | ✗ | Partial |
| Dynamic multi-model LLM/SLM | ✓ | ✗ | ✗ | ✗ |
Ruvic is an AI-native BOAT platform: it combines in a single engine the capabilities that today require a chatbot + a help desk + a voice system + manual integrations with the backend.
Teams That Automated Their CX with AI
We went from answering tickets in 6 hours on average to resolving them in under 20 minutes. Ruvic classifies, queries our ERP, and replies with real data, without an agent ever touching the case.
We had a 45-person contact center handling 3,200 tickets a day. With Ruvic, 80% resolve on their own. Our team now works on real cases, and CSAT went up 38 points.
What we value most is that Ruvic doesn’t just respond: it acts. It cancels subscriptions, issues refunds, and updates data in Salesforce. It’s the only system that fully closes the loop.
Frequently Asked Questions About AI Automation for CX and Support
What is AI-automated customer service?
These are AI agents that serve your customers via chat, WhatsApp, email, and voice, resolve what they can, and escalate the rest to a person with full context. It’s service with no business hours, on a single platform.
What processes can Ruvic automate in customer service?
Frequently asked questions, order status, complaints, and ticket classification and resolution via chat, WhatsApp, email, and voice, escalating to a person anything that requires judgment.
Does it integrate with my current systems?
Yes. It connects via API to your CRM, your help desk, and your channels (WhatsApp, web, voice), with no migration. It reads from and writes to them to resolve the case, not just to log it.
Does AI customer service replace my agents?
No. A typical chatbot answers with a menu; Ruvic resolves and escalates with context, leaving your agents with what truly needs a person.
How much does it cost to automate CX and Support with AI?
It depends on your channels, your inquiry volume, and your integrations. We don’t publish a fixed rate; the most honest approach is to review your case in a demo and size it against a real process.
More Teams Ruvic Can Transform.
Ruvic’s multi-agent orchestration goes beyond support. Every team has critical workflows that Ruvic can automate today.
Lead qualification, automated follow-up, and conversational closing on WhatsApp.
View solution →Onboarding, payroll, internal requests, and AI-powered document management.
View solution →Orchestrated SOC operations: triage, automated response, and multichannel escalation on a single BOAT platform.
View solution →Your CX Team Deserves to Work on What Really Matters.
Let Ruvic resolve 80% of your tickets. Schedule a personalized demo and we’ll show you how, on your stack, with your data.