AI Platform for Healthcare Organizations
SOLUTIONS · HEALTHCAREThe clinical-administrative process, executed end to end.
Most healthcare solutions automate reminders. Ruvic runs the complete process: it confirms the appointment, validates coverage, collects the copay, codes the diagnosis, and leaves everything recorded in your HIS. One platform, with no human intervention unless you define it.
Ruvic · Health Command Center
LIVE
- 50–70hrs/mo
Hours recovered for the administrative team
Time your staff redirects from operational calls to patient management and clinical work. - 85–95%
Effective contact in outbound
Patients reached in confirmation, early collections, or adherence campaigns. - 30–50%
Reduction in cost per interaction
Compared to equivalent human service in a clinical call center. - <3wks
From diagnosis to first production use case
From mapping the clinical-administrative process to the first workflow running with real patients.
Healthcare operations run on tasks that no clinical system solves.
Your HIS manages the information, your calendar shows the open slots, your billing system issues the invoice. But between every system there are people answering phones, dictating notes, calling insurers, and chasing copays. That’s where margin gets lost.
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01 — No-shows
A 20–30% no-show rate that no SMS stops.
Automatic reminders don’t ask questions, don’t reschedule, and don’t free up slots. You reach the day with a schedule full of gaps.
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02 — Coding
From the physician’s note to ICD-10: 48 hours and three people.
The specialist dictates, someone transcribes, someone codes, someone validates. Billing falls a whole week behind.
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03 — Collections
Copays and fees that the call center can’t get to.
The team prioritizes high-value receivables. Early-stage debt piles up and becomes uncollectible for lack of a timely call.
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04 — Authorizations
Every authorization: three calls and five days of waiting.
The patient gives up, the appointment is canceled, and the team spends 30% of its time on a process that should be an API.
Healthcare Processes Automated with Ruvic AI.
Every use case runs on your HIS, your scheduling system, and your clinical rules. Ruvic doesn’t improvise: it executes the workflow your team defined, escalates to a human when appropriate (warning signs, clinical decision, administrative exception), and records every interaction with a complete audit trail.
Intelligent scheduling, confirmation, and rescheduling.
“We send reminders by SMS and WhatsApp and half of patients don’t respond. We reach the day with a schedule full of gaps and the waitlist untouched.”
Ruvic calls 24 and 4 hours before the appointment. It confirms with the patient, and if they can’t attend, it offers the next available slot live from your calendar. If they cancel, it frees the slot and triggers a campaign to the waitlist. For inbound, it takes scheduling calls, validates availability and enrollment rules, and creates the appointment directly in your HIS.
From the specialist’s dictation to a billable code, with no manual data entry.
“The physician records the note, one person transcribes it, another codes it, and altogether it takes 48 hours. Billing falls a whole week behind.”
Ruvic listens to the specialist’s dictation (in person, telemedicine, or voice note), generates a structured transcription with clinical terminology, suggests the primary and secondary ICD-10 codes based on the clinical picture, and returns the record ready for physician validation. It applies equally to pathology, radiology, and procedure dictation. Total time: minutes, not days.
Calls, identifies the patient, and makes it easy to pay on the channel they prefer.
“We have a backlog of copays that the collections team can’t get to. High-value debt gets prioritized, early-stage debt piles up and becomes uncollectible.”
Ruvic runs early collections campaigns in healthcare: it identifies the patient, validates the debt in your billing system, offers payment options (PSE, live WhatsApp link, deferred plan), and records the outcome in your ERP or CRM. It handles typical objections in the sector (“I already paid,” “that wasn’t for me”) with auditable scripts.
Validates coverage, prepares the request, and chases the status until close-out.
“Every authorization with the insurer is three calls, two emails, and five days of waiting. The patient gives up or the appointment gets canceled.”
Ruvic receives the physician’s order, identifies the patient and their plan, validates coverage in the insurer’s or EPS’s system (via API when available, by phone when not), prepares the documentation according to each payer’s format, and chases the status until close-out. The administrative team only steps in on flagged exceptions.
Takes the call, identifies the urgency, and routes to the right resource.
“Our line handles everything from ‘when is my next appointment’ to ‘I have chest pain.’ It all comes in through the same number and one person filters it all.”
Ruvic takes the call, identifies the patient, listens to the reason, and classifies it: schedulable appointment, administrative inquiry, warning sign with immediate escalation to human clinical staff, or treatment follow-up. For chronic patients, it runs medication reminders, measures adherence, and reports deviations to the medical team.
What your CIO, your CMIO, and your DPO need to know.
Operational and compliance specifications of the Ruvic engine applied to healthcare. Available from the first use case, configurable per workflow, and compatible with the clinical infrastructure your institution already runs.
Regulatory Compliance
Compliance framework for the five markets where Ruvic operates. BAA agreements available under HIPAA. ISO 27001 in progress.
PHI / PII Data Handling
AES-256 in storage and TLS 1.3 in transit. Sensitive data masked in transcripts. Retention configurable by customer policy.
HIS / EMR Integration
Connection to hospital and medical record systems via interoperability standards or direct connectors. We don’t replace your HIS, we integrate with it.
Multilingual Clinical Voice
Neural voices with natural regional accents and medical terminology recognition. Conversational latency < 800 ms turn-to-turn.
Telephony and Channels
Integration with your current phone system. Local numbers across LATAM. WhatsApp Business API for payment links, reminders, and documentation.
Traceability and Audit
A record of every interaction: audio, transcript, decisions, data consulted, and actions executed. Available for internal and payer audits.
Clinical Escalation
Warning signs, negative emotion, an explicit patient request, or your own rules trigger an immediate transfer to human clinical staff, with full context.
Dynamic Multi-LLM Engine
Ruvic selects the optimal model per task within the same interaction (clinical reasoning, coding, conversation) without depending on a single provider.
Multi-Agent Orchestration
During a call, Ruvic invokes agents that query your HIS, validate coverage, suggest ICD-10 codes, or trigger collection workflows, in real time. The patient hears only one voice.
Healthcare isn’t a module. It’s the Ruvic engine applied to your operation.
Each capability operates independently, but the real value appears when they combine: a confirmation call that reads the medical order, validates coverage with the EPS, runs the coding, and triggers the copay collection, without anyone connecting them by hand.
AI Voice Agent
Inbound and outbound calls with native handling of interruptions, regional accents, and latency below the human threshold.
Voice · SIP · WhatsAppAI Chat Agent
Conversational service on WhatsApp, web, and chat. The same clinical intelligence, over written channels.
WhatsApp · Web · ChatDocument IDP
Reads medical orders, authorizations, IDs, and lab results. Extracts data and passes it to the workflow.
OCR · NLP · ValidationWorkflows
Multi-step workflows that orchestrate voice, messaging, documents, and clinical rules. Drag & drop, no code.
Orchestration · No-codeFrequently Asked Questions About AI Automation for Healthcare Organizations.
What is AI automation in healthcare?
These are AI agents that serve patients by voice, WhatsApp, and email, manage access to your clinical systems, and support clinical and technical support teams. They operate 24/7 without the queue growing.
What processes can Ruvic automate in healthcare?
Patient service by voice, WhatsApp, and email, clinical support (transcription, ICD-10 validation, medical records), system access management, and L1 technical support.
Does it integrate with my current systems?
Yes, via API with your HIS/LIS, M365, SAP, and your clinical applications; it executes the work (access, onboarding and offboarding, orders) directly on them, with protected data and complete traceability.
Does AI replace clinical staff?
No. It takes on the repetitive work (calls, access requests, paperwork) so staff can get back to the patient, with human escalation when needed.
How much does it cost to automate healthcare processes with AI?
It depends on your volume, your clinical systems, and the processes to automate. We don’t offer a catalog price; we size it against your real case in a demo.
Try it on one of your real clinical processes.
Request a proof of concept. In under three weeks, you have Ruvic operating on a real process from your institution: appointment confirmation, copay collection, ICD-10 coding, or whichever your operation prioritizes.