Voice, connected to the complete process of your business.
La mayoría de soluciones de voz responden preguntas. Ruvic ejecuta procesos. Cada llamada activa un flujo que consulta tus sistemas, aplica tus reglas de negocio y completa la tarea — sin intervención humana, a menos que tú lo definas así.
Real processes where AI Voice recovers revenue, time, or pipeline.
Cada caso opera sobre tu CRM y tus reglas de negocio. Ruvic no improvisa: ejecuta el flujo que tu equipo definió, escala al humano cuando corresponde y registra cada interacción con trazabilidad completa.
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0160–75%Reduction in ticket handling and escalation timeOperations · Support
Receives, resolves, or escalates — with the ticket created before the agent even touches it.
‘Our agents spend more time documenting and classifying than resolving. The customer repeats their issue three times and the ticket arrives incomplete.’
Ruvic atiende, identifica la intención y resuelve en primer contacto la mayoría de consultas. El equipo humano solo recibe lo que realmente requiere intervención — con el ticket pre-llenado, clasificado, priorizado y con contexto completo.
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02+38%Early-stage debt recoveryOutbound collections
Calls the customer, identifies them, and makes payment easier through their preferred channel.
‘We have overdue accounts aged 1–30 days that we can’t reach in time. Our team prioritizes high-value debt, and early-stage delinquency keeps piling up.’
Ruvic ejecuta campañas de cobranza temprana: identifica al deudor, valida la deuda en tu sistema, ofrece opciones de pago, envía el link por WhatsApp en vivo y registra el resultado en tu CRM.
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03−61%Reduction in no-showsAppointment confirmation
Confirms, reschedules, or frees up the slot before the day begins.
‘No-shows cost us money. If we confirm through WhatsApp, half the people ignore it. If we call, we don’t have enough people in the call center.’
Ruvic hace la llamada de confirmación con 24 y 4 horas de anticipación. Confirma, reagenda al hueco más cercano disponible o libera el cupo. Todo sincronizado con tu agenda en vivo.
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043xMore qualified pipeline per SDRSales scheduling
Qualifies the lead, identifies intent, and schedules directly on the sales rep’s calendar.
‘We have enough leads, but our SDRs can’t call them in time. By the time we contact them, they’ve already forgotten about us or spoken with the competition.’
Ruvic contacta al lead en menos de 5 minutos desde que entra. Hace las preguntas de calificación, identifica intención real y agenda la reunión directamente en el calendario del comercial asignado.
Métricas reales de implementaciones de Ruvic en LATAM.
Aggregated data from active implementations in Colombia and LATAM. Indicative figures: results in your operation depend on the specific process, interaction volume, and level of integration with your systems.
Operator hours recovered per month per implementation
Equivalent time that the team stops spending on operational calls and redirects to higher-value strategic tasks, per average implementation.
Reduction in resolution time — from 40 minutes to under 3.
Processes that previously went through three people and an email are now executed in a single interaction with system closure.
From diagnosis to first production use case.
Average time between the process mapping session and the first voice flow operating against real customers.
What your IT team needs to know.
Operational specifications of the voice engine. Available from the first use case, configurable per workflow, and compatible with the telephony infrastructure your company already uses.
Conversational latency
Less than 800 ms · turn-to-turnEl tiempo entre que el interlocutor termina de hablar y Ruvic responde se mantiene por debajo del umbral de percepción humana. Sin pausas que delatan al asistente.
Languages and accents
ES-CO · ES-MX · ES-CL · ES-PE · EN-USVoces neuronales con acento regional natural. Ruvic reconoce variaciones léxicas locales y responde en el registro adecuado para cada país.
Telephony integration
SIP · Twilio · Genesys · Vonage · Microsoft Teams · On-prem PBXConnection to your existing telephony infrastructure. We don’t replace your switchboard, we integrate with it. Availability of local numbers across LATAM.
Turn-taking and interruption handling
Bidirectional · native barge-inRuvic detecta cuándo el interlocutor quiere hablar, se calla y escucha. No habla encima. No deja silencios incómodos. Maneja interrupciones como un operador entrenado.
Human escalation
Configurable by triggerWhen the customer requests it, when there is a dispute, when negative sentiment is detected, or when the workflow requires it. Handoff with full context to the receiving agent.
Recording and compliance
Habeas Data · PCI-DSS · HIPAA · LFPDPPP · ISO 27001 in progressEncrypted recording with explicit consent. Sensitive data masked in transcription. Retention configurable according to internal policy.
Dynamic multi-LLM engine
GPT-4o · Claude · Gemini · DeepSeekRuvic selecciona el modelo óptimo por tarea dentro de la misma llamada. Sin dependencia de un solo proveedor, sin quedar atado a sus limitaciones.
Multi-agent orchestration
Real-time specialized agentsDurante la conversación, Ruvic invoca agentes que consultan tus sistemas, aplican reglas de negocio y ejecutan acciones — todo en tiempo real. El interlocutor solo escucha una voz.
AI Voice is one piece. The engine does the rest.
Each capability operates independently, but the real value appears when they are combined. A call that reads a document, validates it in your system, and triggers a workflow — without anyone manually connecting it.
AI Operator
Conversational support on WhatsApp, web, and chat. The same AI Voice intelligence, applied to text-based channels.
WhatsApp · Web · ChatDocument IDP
Reads invoices, contracts, RFPs, and IDs. Extracts structured data and feeds it into the voice or WhatsApp workflow.
OCR · NLP · ValidationWorkflows
Multi-step workflows that orchestrate voice, messaging, documents, and business rules. Drag & drop, no code.
Orchestration · No-codeAI Engine
The central orchestrator that connects voice, written channels, documents, and workflows. Multi-LLM, multi-agent, a single platform.
BOAT · Multi-agentTry it on one of your real processes.
Request a proof of concept. In less than three weeks, you’ll have AI Voice operating against a real process in your business — support, collections, scheduling, or whatever your operation needs.